FAQ

Order & Shipping

 

How long will it take to receive my order?

Typically it takes 7-20 business days to receive your order. We’re doing our best to deliver it promptly for you.

Probability table:

  • 7-10 days for 80% orders
  • 10-20 days for 15% orders
  • Over 20 days for 5% orders

 

How to track my order?

Please track your order at our Tracking page

 

Do you ship internationally?

Yes, we do ship internationally, even if we mainly ship inside the United States. The shipping fee may vary depending on your location. See on checkout if free shipping is available for your region.

 

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or email us at info@chikarahouses.com

 

Missing some items from my order, what's going on?

Our products are shipped from warehouses or factories so you can receive items separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly. This is to shorten the time of delivery because regrouping them first might take some time and is more carbon footprint efficient, therefore, we send it from the warehouse which stores it directly to you. But, most of our customers receive their goods together. It is very rare to have this situation happening. You can shop with peace of mind. We always work on how to improve our order processing procedures.

 

Do you provide tracking / tracking information for the product?

Yes, wait a few days (3 generally) after your order and ask us via email to email address. And can take up to 8 working after that to start showing information

 

Where do we ship your product?

Our offices are located in Paris, in France. Our international warehouse and stock are located in China, Vietnam, Indonesia, Europe and US.

 

Exchange & Return

 

What is your return policy?

Please check our return/refund/exchange policy here.

 

Can I exchange an item?

You can exchange items. You have 14 days to do so without any reason. We have a policy of 30 days for other reasons. Please, see detailed policy here.

 

Where are you located?

Our project started in 2014, in Tokyo, Japan with the inspiration for this project. Then, later being a success story from 2018 to now in Sydney, Australia. This evolved slowly to become Chikara Houses which is centered in Paris, France, for a more global shining. More detail through our page About

 

 

For further more questions: info@chikarahouses.com

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