Returns

Our policy lasts 30 days. If 30 days have gone by since you purchased, unfortunately we can’t offer you a refund or exchange. This is concerning any item received altered by the shipping or being the wrong item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must be sent to us with a tracking number. The shipping fees are at your own cost. You send it back to the address that we are going to communicate to you as we operate globally, address could be to our office, our warehouse or to our waste management (recycle centre).

Several types of goods are exempt from being returned. Perishable goods such as food, seeds, any grains, plants, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or beauty products.

Instructions in returns require you to take a picture/video of the item and explain what is the issue. We also will need you to send your name, order number and use the email that you recorded to place the ordered. A tracking number must be attached when you will be notified on the address of the control centre concerned for the item returned (usually Paris, France, which is the main control centre for returns).

 

Additional non-returnable items:

Gift cards, downloadable software products, downloadable e-books, any other downloadable items, some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact: info@chikarahouses.com

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error is also non-returnable.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Not refunded are labour picking repacking and restocking fees. It is 20% of the purchasing amount for the product(s) concerned.

Exceptional cases of refunds, out of the scope of this policy, will only be refunded at 50% of the purchasing amount for the product(s) concerned.

Any item that is returned more than 30 days after purchase (Damaged only) will not be refunded or resent to you.

Refund if applicable can only be done through the credit card details recorded on the purchase event. Refunds can't be done through any other card.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Please allow at least 5 to 10 working days to see it written on your account after the refund acceptance notice.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chikarahouses.com .

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Products on sales or discounted, or processed with a coupon code reducing the price of them, are non-refundable. Exceptional cases can be studied by emailing us through: info@chikarahouses.com, without guarantee of exception to be accepted. Exceptional cases have are refunded at 50% only.

 

Exchanges (if applicable)

We only replace items if they are major problems like damage, loss or sent wrong. If you need to exchange it for the same item, send us an email at info@chikarahouses.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, the refund if applicable can only be done through the credit card details recorded on the purchase event. Refunds can't be done through any other card.

 

Mistaken Orders

It is your responsibility to read all legal documents and information provided before proceeding to purchase. After checkout, item bought are not refundable if you entered the wrong quantity or purchased the wrong product. Before checkout, you can always contact us through this email: info@chikarahouses.com, and get the appropriate support. You can also contact your customs to know if there will be any fees or taxes to pay. Customs fees are at your own expense, there is no refund for any additional fees, custom clearance fees or others inherent to additional cost on your purchase out of the price you agreed with on checkout at our store.

 

14 days easy return courtesy

From the time you received your order, you have 14 courtesy days to return you product to us. Product must be unused and not altered. Return fees are at you own expense and you must send us a tracking number. After reception of the returned order. We will notify you by email and proceed to a full refund of the purchased item except shipping returns fees which are at your own expense. We won't charge you any staff picking, repacking or restocking fees.

The return control address is at: Diallo ChikaraHouses, 178 rue de charenton, 75012 Paris, France.

Shipping

To return your product, you should email us at: info@chikarahouses.com .

You will be responsible for paying for your own shipping costs for returning your item with a tracking number to be communicated to us. Please make sure that you didn’t make any mistake when writing the address that we gave you. On letter mistaken can send the parcel somewhere else or not give us authority to pick-up the parcel. (Example , wrong street number, wrong post code, wrong title/name)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All returns have to be done through a service providing a Shipping Tracking Number. We don’t guarantee that we will receive your returned item if you don't use a tracking number. The tracking number history and details, will be the only referential for shipping completion validation.

 

You can always contact us at: info@chikarahouses.com and see our Return Diagrams | Quality ProcessDiagram

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PS: We have in the past refunded some clients before receiving the goods, trusting them when they contacted us by email. They got refunded in less than 5 working days, but never returned the goods. As a business, we needed to set a refund policy that is more realistic to how the online purchasing world works. You can always contact us and talk with us. We are very open minded and can discuss, but it is very important to follow the right steps. Please send us your item for inspection if you request a refund.

 

 

Updated on the 15/10/2020